Refund & Cancellation
Last Updated: September 12, 2026
1. Overview
CoyLix provides primarily digital educational products, including online courses, video lessons, tutorials, downloadable resources, templates, and other digital learning materials.
Because digital products may be accessed or delivered immediately after purchase, purchases are generally considered final once the transaction has been successfully completed or access has been provided.
2. Refund Policy
All purchases of CoyLix digital courses and digital products are final and non-refundable, except where a refund or other remedy is required by applicable law.
CoyLix generally does not offer refunds for reasons including change of mind, lack of use, failure to complete a course, or dissatisfaction with the course after purchase.
We encourage you to review the course description, curriculum, available previews, requirements, and other information provided on the relevant product page before making a purchase.
3. Cancellation Policy
Once a purchase has been successfully completed, cancellation is generally not available because the product is digital and access may be provided immediately.
If you have not yet received access due to a technical or processing issue, please contact us as soon as possible so that we can investigate the issue.
4. Technical Issues and Access Problems
If you experience a genuine technical problem that prevents you from accessing a purchased CoyLix course or digital product, please contact us at care@coylix.com.
We will make reasonable efforts to investigate and resolve legitimate access or technical issues.
Technical problems that can reasonably be resolved by restoring access, correcting an account issue, or providing the applicable digital content will generally be handled through technical support rather than a refund.
5. Duplicate or Incorrect Transactions
If you believe that you have been charged more than once for the same CoyLix product due to a payment or processing error, please contact us with the relevant transaction details.
We will review the transaction and, where a duplicate charge is confirmed, take appropriate corrective action.
6. Unauthorized Transactions
If you believe that a transaction was made without your authorization, please contact us as soon as possible.
We may request relevant transaction information to investigate the matter. Payment disputes may also be subject to the policies and procedures of the payment provider used for the transaction.
7. Exceptions Required by Law
Although CoyLix generally does not provide refunds or cancellations for digital products, nothing in this policy is intended to exclude or limit any consumer rights, remedies, or statutory protections that cannot legally be excluded or limited under applicable law.
Where applicable law requires a refund, replacement, cancellation, or other remedy, CoyLix will comply with the applicable legal requirements.
8. Third-Party Purchases and Payment Providers
Some CoyLix products or courses may be purchased or delivered through third-party platforms or payment providers.
Where a purchase is processed through a third-party platform, that platform may also have its own terms, refund procedures, and policies.
Customers should review the applicable terms provided during the purchase process.
9. How to Contact Us
If you have a question regarding a payment, access issue, duplicate transaction, or other purchase-related matter, please contact us:
CoyLix
Email: care@coylix.com
When contacting us about a transaction, please provide sufficient information to help us identify the purchase, such as your name, email address used for the purchase, course or product name, and transaction reference where available.
10. Changes to This Policy
CoyLix may update this Refund & Cancellation Policy from time to time to reflect changes to our products, services, payment processes, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
